Shipping Policy
DELIVERY
All orders will be processed within 1-2 business days and shipped as soon as possible and should arrive within 3-5 business days. Once we have handed your order over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday, or public holiday will not be dispatched until the next working day.
We process all orders Monday to Friday: 3:00 PM (GMT-05:00) Eastern Standard Time (Toronto), which means if you place an order after 3:00 PM then we will process that order in the next business days.
SHIPPING CHARGES
For Canada Orders:
| Shipping Name | Condition | Shipping Fee |
| Standard | $0.01 CAD – $75.00 CAD | $15.00 CAD |
| Standard | $75.01 CAD and up | Free |
DELAYS
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or local/public holidays.
IMPORT DUTIES AND TAXES
If you order goods on our website for delivery overseas, additional import duties and taxes may apply and will be charged once the order reaches the specified destination. Any additional charges for customs clearance should be borne by you. We have no control over these charges and cannot predict what they will be. If these charges are not paid, your order may be returned to us, and we will not be able to refund the shipping charges.
There may also be charges for returning your order, which will be deducted from any refund amount. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this case, we will not be able to refund the product or shipping charges for these reasons.
Please note that there may be restrictions on shipping to you in relation to certain items and order value. You may also be required to provide certain documentation to clear your order when it arrives in your destination country. This may vary from country to country, and we encourage you to check with your local customs office for further information before placing your order. We cannot refund any shipping costs if your order is returned for any of these reasons.
ORDER NOT RECEIVED
All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.
MY DELIVERY IS DAMAGED, WHAT CAN I DO?
If you have received a damaged item, please email us within 30 days of delivery and include pictures of the damaged item so that the damage can be verified. Please do not dispose of the item until you have heard back from us. A claim can only be considered if it can be clearly shown that the item(s) are faulty or damaged.
CHANGES AND ORDERS PLACED IN ERROR
If you have placed an order in error or you have made a mistake when placing the order, you must contact us as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.
CHANGE OF ADDRESS
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.
GET IN TOUCH FROM MONDAY TO FRIDAY: 9:00 AM – 05:00 PM
Address: 3275 Rue de l’Industrie #216, Saint-Mathieu-de-Beloeil, Quebec J3G 0M8, Canada
Phone:
Please call us from 9:00 AM to 05:00 PM, Monday through Friday, (GMT-05:00) Eastern Standard Time (Toronto)
Email Us: Got a burning question or a hilarious idea you want to share? Drop us a line at info@siipdrink.com. We’ll respond to your email within 24 hours of receiving it, Monday through Friday